Introduction

Roadside Towing (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our towing and roadside assistance services throughout San Diego County, California.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal and non-personal information when you interact with our website or contact our team.

Personal Information

This may include:

• Full name
• Phone number
• Email address
• Vehicle information
• Service location or address
• Billing or payment details
• Any information you voluntarily provide through forms, phone calls, or emails

Non-Personal Information

We may automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Pages visited on our website
• Date and time of access
• Referral source

This information helps us improve website performance and user experience.

How We Use Your Information

We use the information collected for the following purposes:

• To provide towing and roadside assistance services
• To respond to service requests and inquiries
• To dispatch drivers to your location
• To communicate important updates regarding your request
• To improve our website, services, and customer experience
• To process payments and maintain records
• To send service-related notifications or promotional updates (if permitted)

We only collect information necessary to operate our business efficiently and provide quality service.

Sharing of Information

Roadside Towing does not sell, rent, or trade your personal information to third parties.

We may share information only in the following situations:

• With service providers or dispatch partners assisting with operations
• When required by law, legal process, or government request
• To protect our legal rights, safety, or property
• In connection with payment processing or fraud prevention

Any third parties working with us are expected to keep your information secure and confidential.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic.

Cookies help us:

• Understand website usage
• Improve website functionality
• Remember user preferences
• Monitor website performance

You can disable cookies through your browser settings, although some website features may not function properly.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, misuse, loss, or disclosure.

Security measures may include:

• Secure hosting environments
• SSL encryption
• Restricted access to sensitive information
• Regular website monitoring

While we strive to protect your information, no online transmission or storage method can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites or services, including maps, payment providers, or social media platforms.

We are not responsible for the privacy practices or content of third-party websites. We encourage users to review their privacy policies before sharing personal information.

SMS and Phone Communications

By contacting Roadside Towing or submitting your phone number through our website, you consent to receive phone calls or text messages related to your service request.

Message and data rates may apply depending on your mobile carrier.

We do not send excessive promotional messages and respect your communication preferences.

Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of promotional communications
• Restrict certain data processing activities

To make a privacy-related request, please contact us directly.

Children’s Privacy

Our services and website are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without parental consent, we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

Any updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Roadside Towing

San Diego, California

Phone: (619) 737-0123
Email: DISPATCH@ROADSIDE-TOW.COM

Available 24/7 for emergency towing and roadside assistance.